Category: Training Techniques

  • How role play enhances learning and improves service delivery

    How role play enhances learning and improves service delivery

    For many years now we have seen a gradual transition from traditional classroom learning, such as the blackboard, reading materials etc., to more practical ways of learning. The introduction of more sophisticated technology has fuelled this trend. However, arguably the most powerful method of learning is role play, because role playing of workplace situations enables…